Your privacy matters to us.
A plain-English summary of what we collect, why we collect it and the choices you have.
Who this policy covers
This policy explains how Shelly Swimming School Pty Ltd collects, uses and shares personal information when you visit shellyswimming.com, use our online shop, or contact us. It applies on any device. We may update it from time to time, so please check back now and then.
Who is responsible
Shelly Swimming School Pty Ltd is responsible for your personal information in Australia. Where the law requires it, we appoint a data protection officer. Privacy questions can be sent to main@shellyswimming.com.
What we collect from you
Details you give us: your name, address, phone number and email; payment details when you buy something; delivery and billing information; and anything we need to confirm who you are.
What we collect automatically
When you use our website we may collect the pages you view, when and how often you visit, what you click, your device model, operating system and browser, device and advertising IDs, cookie IDs, your IP address and your approximate location.
How we use your information
To run and improve the website, give you a better experience, contact you about your bookings or orders, provide customer service, show you relevant advertising and marketing, and meet our legal duties.
When we need your consent
We rely on your consent for things like contracts for goods bought through the site, delivery notices, location-based services, and marketing by phone, email or SMS. You can withdraw your consent at any time. We may also share information when the law lawfully requires it.
Who we share it with
We may share information with related companies and trusted service providers who help us run the school and website. Some of them may be overseas. We only share what is needed and expect them to protect it.
Google Analytics and advertising
We use Google Analytics to understand how people use our website. You can read Google's privacy policy and opt out of Google Analytics through Google's own opt-out page.
Cookies
Cookies are small files saved on your device. We also use log files and tags or pixels. You can turn cookies off in your browser settings, but some parts of the website may not work as well.
How long we keep your information
We keep it only as long as we need it for the reasons above. After that we delete it or remove anything that identifies you, unless the law says we must keep it longer, for example for tax or audit.
Keeping it safe
We use firewalls, encryption, locked access and access controls to protect your information. If a breach is likely to cause serious harm, we will tell the people affected and the regulator.
Your rights
You can ask to see your information, correct it, delete it, limit how we use it, or move it to someone else. You can also object to direct marketing, withdraw your consent, or make a complaint to the regulator. Requests are normally free. We may refuse or charge for requests that are clearly unfounded or excessive, and some rights are limited by Australian law.
Contact us
Head office: 23 Castle St, North Parramatta NSW 2151. Email: support@shellyswimming.com (privacy: main@shellyswimming.com). Phone: 02 9890 5699 or mobile 0432 579 555.
Our office team is happy to help with any question about your information.